Overview:
Tired of hiring an employee only to discover they quit in a
week?
Have you ever felt like kicking yourself for
hiring an employee you thought would be
great but now find yourself having to fire them?
Lets
face it, your biggest headaches that burn you out the
most and prevent you from having dinner more often with
your family are most often employee related.
Your ability
to deliver superior customer service, create customer
loyalty, make more money, and have
more balance in your life with less stress, hinges on
the quality of the employees you hire. And were not just
talking about getting someone to show up for work.
Think
about how your employees make your customers feel.
Sadly, most businesses and management spend more time researching what
new coffee maker to purchase than what employee to
hire. And in the end, what has more impact on your
customers: the new coffee maker or how your employees
treat them?
The fact is customers stop doing business
with a company because of how they are treated and the
customer service they receive. Not only
do the employees you hire impact your customers and
whether or not you make more money, they have a direct and immediate impact on
your stress level and the quality of your life.
Discover
in this seminar how to put a system in place to resolve
your employee challenges once and for all!
Participants Will Learn:
- 20-emplopyee interviewing secrets of world-class
businesses.
- How to prepare for the 3-phases of the employee
job interview process: 1) Pre-Interview, 2) Interview, 3)
Post-interview.
- How to detect if a job applicant is lying.
- What questions are legal & illegal to ask: Dos
& Donts.
- How to apply 15-interviewing tools to ensure a
successful hire.
Who Should Attend:
Owners CEOs Presidents
HR personnel
Training personnel
Field supervisors
Store managers
Seminar Format:
Half or full-day
Team-based
Highly interactive & participatory
Blended mediums: PowerPoint, video,
exercises & lecture
Best practices sharing
Case studies
Participant Personal Action Plan |
