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Terry McKenna |
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Employee
Performance Strategies, Inc.
208 Seawatch Way
Kure Beach, NC 28449
Phone: 910.458.5227
Toll Free: 1.888.788.9090
Fax: 910.458.5483
E-mail: terrym@eps-i.com |
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Topics:
- Customer Loyalty
- Customer Service
- Employee Motivation
- Employee Recruiting & Retention
- Leadership
- Brand Differentiation
- Loss Prevention
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Terry McKenna is an internationally
acclaimed author, speaker and consultant to
Fortune 500 companies as well as smaller
regional chains. Principal and co-founder of
Employee Performance Strategies, Inc. (EPS),
Terry helps companies become the customers’
brand of choice by becoming the employer of
choice.
Terry is a well-known and respected author
on a wide variety of topics. Terry writes a
monthly column for National Petroleum News (NPN),
Tobacco Retailer, and Sabah Business, the
largest business Publication in Turkey.
Terry was featured in The Wall Street
Journal for his expertise in brand
differentiation, as well as the Harvard
Business School corporate training video:
“Benchmarking Outside The Box”, for his
leadership role in the development and
implementation of a national customer
service strategy while employed at
ExxonMobil Corporation. Internationally,
Terry led the development and implementation
of a customer service strategy that achieved
ISO-9002 certification for convenience
stores for ExxonMobil’s Singapore marketing
affiliate.
Terry connects with his audiences on an
emotional level as he introduces concepts
and methods that challenge their thinking,
question their mental models and ignite
their passion. Terry’s ability to relate to
the boardroom as well as the frontline, his
unique perspective on today’s key business
issues, combined with his sense of humor,
energy and enthusiastic passion result in
audiences and clients requesting him again
and again. Most importantly, Terry’s
audiences leave with specific
recommendations and strategies that are
practical, implementable, and
cost-effective, that will enable them to
take their organizations to the next level.
Where Terry is different from most speakers
is that his presentations are not preachy
and overloaded with a lot of theory and
philosophy, but rather a very detailed “how
to” approach to obtaining higher levels of
performance from their organizations,
resulting in stronger relationships with
their customers, leading to a healthier
bottom line. Terry is able to do this since
he has worked directly in the frontline
trenches, developing, implementing and
executing service strategies. There’s no
substitute for actual hands-on experience,
and Terry’s entire career has been spent
where the action is. And it is this
experience that sets Terry apart from other
speakers.
Terry’s work with a diverse client list (see
back page for partial list) enables him to
bring candid, best-in-class lessons learned
to each of his topics. Terry’s presentations
are customized to reflect the needs,
priorities, and uniqueness of his clients.
Terry involves his audiences with thought
provoking questions and an engaging Q&A at
the conclusion. |
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